Customer Experience Training
Goes Beyond Motivation
According to Gallup 65 percent of employees in North America claim they receive no recognition in the workplace. The result for customer service departments is high turnover. Low moral. Dissatisfied customers. Don’t let this happen to your company. Whether your interests include updating, enhancing or developing a Customer Experience program, The JET Touch’s programs are designed to train your employees and managers so that they can provide a more consistent WOW of an experience for your customers.
Our programs are designed to align corporate goals with actual performance to achieve a consistently high level of return on activity and effort.
Results Where It Counts Most!
One of the greatest challenges every business faces is finding ways to increase revenue through your existing sales channels. Often, the greatest barriers to success are not the people, but the processes that they are forced to work under. Our proven solutions and process will deliver measurable and scalable results where it counts most – your bottom line. In fact, The JET Touch is one of the few training firms who offer a money back guarantee on our programs. Our Customer Experience programs have been successfully utilized throughout a wide range of leading organizations such as SBC, Pacific Bell and California Water Association and include:
A full suite of training and reinforcement tools
Custom designed online & offline programs
Performance management & appraisal systems
Coaching, support and situational analysis
Keynote presentations for corporate events and conferences
CEO OF ONE
JET’s renowned Customer Experience trainers, expert consultants and employee performance leaders teach the CEO of ONE. The CEO of One is a system no one else is using that shows front-line employees how to match their goals and dreams to their job. When that happens, productivity rises, profits go up, and both employee and customer complaints go down.
(Click below to download course outlines)
The CEO of ONE
Roadmap to Success!The CEO of ONE
Embracing Change!The CEO of One
Embracing Change When
Technology is Invoved!Customer Expectations
The Truth Behind World
Class Experience!
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10 ways to Combat Stress, 10 Questions to Ask to Prospective Employees and The 10 Worst Things to Say to a Customer
