J. Eldridge Taylor Jr. is the President and CEO of The J. Eldridge Taylor Company, Inc. (JET, www.thejettouch.com), a Domestic/International training company supporting businesses, government agencies, and non profit organizations of all sizes. Taylor’s more than 23 years of Customer Service and Sales experience (largely with Pacific Bell/SBC) enable him to draw upon real customer situations during training with clients. His “working class” background enables him to connect with line employees as well as senior-most managers and provide meaningful insights, guidance and solutions.

He observed “…the challenges were not limited to poorly trained or unmotivated employees, but extended to the loss of focus on the most important element in any business: Satisfying the customer”. These observations led Taylor to develop his company (JET), establishing courseware, lecture series, seminars, distance-based learning programs and a new methodology for supporting customers: “World Class Customer Service Delivery: Customer Advocacy”.

According to Taylor, organizations that serve the public interest will need to adopt the Customer Advocacy model in order to compete and survive in the future. “When you apply the Customer Advocacy concept with your customers and within every sector of your organization, will lead to fewer complaints and higher satisfaction scores from customers and employees. Thus, increased revenues and improved productivity”

Customer Advocacy programs benefit JET’s customers because they focus on a team-based approach to Sales Training and Customer Relationship Management. Taylor knows what leads to repeat sales: Exemplary high-quality execution of tasks, processes and customer care in every department of an organization.

Taylor’s sales and service training delivers results based on a company’s growth goals and objectives, achieving higher conversion ratios, shortened sales cycles and a renewed focus on the importance of ethical behavior in the business environment. Taylor’s testimonials confirm his ability to motivate and inform.

 

 

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J Eldridge Taylor in Action!

 

 

 

 

 

 

 

PROGRAMS INCLUDE:

Ready, Set, Grow - My Story: deals with growing an entrepreneurial business.

Shape Customer Expectations - World Class Customer Service Delivery: Answers the question of how to differentiate your products and services from the competition, thus increasing revenues.

Get inside the lives of your Customers - Customer Advocacy: caters to organizations that have employees that deal with the Public via face to face and phone contact.

TEAMbuilding - Improving the Quality of Workplace Communications: caters to organizations that have multiple departments that impact the external customer.

CEO of ONE - Roadmap to Success: tools to help individuals define and strive for success in their lives.

CEO of ONE - Embracing Change: Help organizations integrate the change management steps and activities with the project activities in order to ensure success of the project’s implementation

Strategies for Success - for Students: engaging students in their History, understanding capitalism as it relates to past and the future, Dream Attainment, Homework, Note Taking, Test Taking and Time Management strategies.

Parent Roadmap for Students Success: discussing the impact of Fathers/Mothers not in the household. Dealing with their Student on a different level, and strategies for holding a Parent- Teacher Conference

TESTIMONIALS

 

“This seminar is motivating and informational. Best one I’ve been to in 11 years of being CSR. I would highly recommend this course.” — R. Monette, Suburban Water System

“This workshop was different and more applicable than (any) other seminars or Customer Service. Workshops I have ever been a part of.” — D. Brown, California Water Service

“Thanks for such informative and real session. It was a great learning experience".
— N. Velande, Suburban Water Systems