Customer Experience Training
Goes Beyond Motivation
According to Gallup 65 percent of employees in North America claim they receive no recognition in the workplace. The result for customer service departments is high turnover. Low moral. Dissatisfied customers. Don’t let this happen to your company. Whether your interests include updating, enhancing or developing a Customer Experience program, The JET Touch’s programs are designed to train your employees and managers so that they can provide a more consistent WOW of an experience for your customers.
Our programs are designed to align corporate goals with actual performance to achieve a consistently high level of return on activity and effort.
Our suite of Customer Experience programs cover products and services that are designed to support your organization at various stages of the Growth Maturity Lifecycle. Our Customer Experience solutions focus on the following key business drivers:Customer Service, Telephone Courtesy and Negotiating Skills Improving Customer Service Supervisory Skills for Process Improvement and Customer Service Process Improvement Techniques Complaint Management and Problem Solving Communications and Teamwork Skills Thriving in a Changing Environment Project Management Management Consulting Systems Implementation Motivational Speaking Information on acquiring accessing California Training Fund Customer Service Training Customer Scoring and Segmentation Modeling Telephone Courtesy and Negotiating Skills Negotiation Improvement Techniques Complaint Management and Problem Solving Motivational Speaking Business and Management Consulting
Prevention of Sexual Harassment in the Workplace Activity-Based Consulting Customer Service, Telephone Courtesy and Negotiating Skills Leadership, Strategic Planning and Organizational Change Overcoming Resistance to Change Skills for the Creative Workforce Skills for the Self-Directed Workforce Project Management Structuring a Corporate Communications Policy Mastering Difficult Conversations
There still exists company’s who truly believe in training development for their employees.Are you one of them? Call 877.JET.9777 or E-mail today to arrange a complimentary Customer Experience strategy session.
Sometimes in business decisions really are simple. This is one of them.
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